We ship most orders the same day they're placed (orders placed on the weekend will be processed on Monday). We know shipping can be a hassle, so we try to make it as simple as possible with tracking information that we monitor regularly and low shipping rates. If you're not completely satisfied with your experience, please contact us at firstname.lastname@example.org so we can fix any issues.
All orders will ship via Canada Post Expedited shipping unless otherwise selected. We will update your order with tracking information as soon as it is available. We ship from our facility in Cobble Hill, BC and shipping fees vary based on the weight and dimensions of your order and to where it is shipping. We ship Monday-Friday, excluding British Columbia statutory holidays.
Picking up your order
If you're on Vancouver Island and you would like to pickup your order at our store at 1490 Fisher Rd. in Cobble Hill select the Free Pickup option. You can pickup orders Monday - Saturday from 9:30am - 5pm (4pm on Saturdays), excluding BC statutory holidays. Please wait until you've received your pickup notification email.
We will happily accept returns for unused and sealed products within 15 days of receiving your order. After 15 days we'll gladly exchange your unused and sealed returns for different product(s). Sale items are final sale. If you receive a damaged or defective product, please contact us immediately and we will be happy to help you!
Ship your returns to: Organic Fair Inc, 1935 Doran Road, Cobble Hill, BC, V0R 1L5
Contact us at email@example.com if you have any questions about shipping or returns.